How can we help you?

We make it easy! You can cancel anytime through Velia® Portal, or just drop us a line at support@veliaskin.com and we’ll take care of it for you.

Please include your order number or the email address used at checkout so we can locate your account quickly.

This can happen if an active subscription or saved payment method is still on file. No worries, you can manage or cancel through the Velia® Portal, or reach out to support@veliaskin.com and we’ll sort it out right away.

It may be linked to a different email or payment method. Try logging into Velia® Portal with the email you used at checkout.

If it’s still not showing up, just reach out to support@veliaskin.com and we’ll find it for you.

You can update your frequency, products, or shipping address anytime at Velia® Portal. Or if you prefer, just email support@resilia.shop and we’ll happily make the changes for you.

Still working through your current supply? No problem! Skip your next shipment at Velia® Portal, or let us know at support@veliaskin.com and we’ll push your renewal date.

Take one softgel daily with a meal. Consistency matters most: antioxidant levels build up gradually with daily use.

Astaxanthin is generally well tolerated. If you take medication, are pregnant or nursing, or have a medical condition, please check with your health professional before use.

Yes. Every batch is lab tested for purity and potency, and our astaxanthin is naturally cultivated from microalgae. ELIXIR+ is non-GMO and gluten free.

Cool, dry place away from direct sunlight. No refrigeration needed. Keep the bag sealed when not in use.

ELIXIR+ is formulated for adults. Consult a pediatrician before giving any supplement to a child under 18.

Most customers notice improvements within 30–60 days. For best results, use consistently for at least 90 days to see impactful results.

ELIXIR+ is built around one premium active: 12mg of astaxanthin, a powerful antioxidant sourced from Haematococcus pluvialis microalgae grown in Japan. It's paired with MCT oil (coconut-derived) to support absorption, and Vitamin E. The softgel itself is made from bovine gelatin, glycerin, and purified water. That's it. No fillers, no artificial dyes. The deep red colour comes naturally from the astaxanthin itself.

Answer.ELIXIR+ is gluten free and GMO free, with no added dairy, soy, peanuts, or shellfish. The MCT carrier oil is coconut-derived, and the softgel uses bovine gelatin, so it's Halal certified but not vegan. If you have a coconut sensitivity or any specific allergy, we always recommend reading the full ingredient panel before taking it.

ELIXIR+ is formulated and manufactured in Japan, using premium astaxanthin from microalgae grown there. The finished softgels are then packaged in the Netherlands, the hub we ship from to our warehouses worldwide. Every batch is third-party lab tested for purity and potency before it reaches you.

Yes. ELIXIR+ is produced in a GMP-certified facility, meaning it's manufactured to strict Good Manufacturing Practice standards for quality, consistency, and safety. On top of that, every batch is third-party lab tested for purity and potency before it ships. So from the facility it's made in to the pouch in your hands, quality is checked at every step.

Yes. Every batch of ELIXIR+ is independently third-party lab tested for purity and potency before it ships. That means an outside laboratory verifies the astaxanthin content and checks for contaminants, so what you're taking is exactly what we promise, nothing more, nothing less.