Refund policy

Return & Refund Policy


We want you to love your Velia Skin products — and we stand behind every jar we make. If you’re not satisfied, we’re here to help.

 

 

 

1. 60-Day Satisfaction Promise

 


We offer a 60-day money-back guarantee on your first purchase. If you’re not happy with your results, simply contact us within 60 days of receiving your order and we’ll issue a full refund — no questions asked.


To qualify:

 

  • Applies to first-time purchases only

  • Must be requested within 60 days of delivery

  • One refund per customer (per product type)

 

 

 

 

2. Returns

 


Due to the nature of skincare products, we do not accept physical returns for hygiene reasons.


Instead:

 

  • Keep the product

  • Email us with your order number, product name, and the reason you’re unsatisfied

  • We’ll refund you within 5–10 business days

 

 

 

 

3. Damaged or Incorrect Items

 


If your item arrives damaged, defective, or incorrect:

 

  • Contact us within 7 days of delivery

  • Include photos of the damaged item and packaging

  • We’ll send a replacement at no cost or offer a full refund

 

 

 

 

4. Lost or Stolen Packages

 


Once a package is marked as “Delivered,” we are no longer responsible for it. If your order is lost in transit:

 

  • Contact us and we’ll help you file a claim

  • In many cases, we will reship the product for free

 

 

 

 

5. Cancellations & Changes

 


Orders are processed quickly to ensure fast delivery. If you need to cancel or change your order:

 

  • Email us within 1 hour of placing the order

  • We cannot guarantee cancellations after that timeframe

 

 

 

 

6. Refund Timeline

 


Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

 

 

 

7. How to Request a Refund

 


Simply email us at support@veliaskin.com with:

 

  • Your full name

  • Order number

  • Reason for refund or issue

  • Any relevant photos (if damaged)

 


We’ll respond within 24–48 hours.

 

 

Need help?

Reach out to our support team at support@veliaskin.com — we’re always here for you.


Last updated: November 2025