Shipping policy
Worldwide Shipping
We proudly ship worldwide from two fulfillment locations to ensure faster delivery times for our customers, no matter where you live.
Our warehouses are located strategically to reduce waiting time and customs-related delays.
Order Processing Time
Orders are processed within 48 hours (Monday through Friday, excluding holidays).
You will receive a confirmation email with tracking details once your order has been fulfilled.
Shipping Time
Standard shipping usually takes 4 to 7 business days depending on your location.
While we strive for fast delivery, please note that in some cases, shipping may take up to 7 days due to customs or local carrier delays.
Tracking Your Order
As soon as your order ships, you’ll receive an email with a tracking number so you can follow your package in real time.
Customs & Duties
International orders may be subject to customs duties or import taxes. These fees are the responsibility of the customer. We recommend checking with your country’s customs office for details.
Delays & Exceptions
We are not responsible for shipping delays caused by the carrier, natural disasters, or customs clearance. However, we’ll always do our best to support you if something goes wrong.
Need Help?
If your order is delayed or if you have any concerns about shipping, please contact our support team at:
support@veliaskin.com
We’re happy to help!